Once an order for available products has been placed, no modifications can be made to it. Orders placed separately will be shipped separately. ACT STORE reserves the right to refuse to process an order or service at any time.
Shippings
ACT STORE ships worldwide using TNT for Italy and FedEx for Europe and the rest of the world. Orders are shipped the next business day after receipt, subject to item availability confirmation and bank transaction verification.
Credit card transactions are charged at the time the order is processed.
Orders are processed in Italy from Monday to Friday and are handled the next business day after the order date or the next available business day. Orders placed between Friday and Sunday will be processed the following Monday.
ACT STORE is not responsible for shipping delays caused by weather conditions, customs inspections, or other circumstances beyond its control.
Delivery Times
- Italy: 24-48 hours.
- Europe: 3-5 business days.
- Destinations outside the European Union: 3-5 business days.
| Country | Cost | Time |
| Italy | EUR 5 | 24-48 ore |
| Italy - Islands | EUR 7 | 24-48 ore |
| Andorra | EUR 26 | 3-5 days |
| Austria | EUR 12 | 3-5 days |
| Belgium | EUR 12 | 3-5 days |
| Bugary | EUR 16 | 3-5 days |
| Croatia | EUR 18 | 3-5 days |
| Cyprus | EUR 26 | 3-5 days |
| Czechia | EUR 16 | 3-5 days |
| Denmark | EUR 18 | 3-5 days |
| Estonia | EUR 18 | 3-5 days |
| Finland | EUR 18 | 3-5 days |
| France | EUR 12 | 3-5 days |
| Germany | EUR 12 | 3-5 days |
| Greece | EUR 18 | 3-5 days |
| Hungary | EUR 16 | 3-5 days |
| Ireland | EUR 18 | 3-5 days |
| Latvia | EUR 18 | 3-5 days |
| Lithuania | EUR 18 | 3-5 days |
| Luxembourg | EUR 12 | 3-5 days |
| Malta | EUR 26 | 3-5 days |
| Monaco | EUR 12 | 3-5 days |
| Netherlands | EUR 12 | 3-5 days |
| Norway | EUR 26 | 3-5 days |
| Poland | EUR 16 | 3-5 days |
| Portugal | EUR 12 | 3-5 days |
| Romania | EUR 16 | 3-5 days |
| Slovakia | EUR 16 | 3-5 days |
| Slovenia | EUR 26 | 3-5 days |
| Spain | EUR 12 | 3-5 days |
| Sweden | EUR 18 | 3-5 days |
| Liechtenstein | CHF 16 | 3-5 days |
| Switzerland | CHF 16 | 3-5 days |
| United Kingdom | GBP 18 | 3-5 days |
| Australia | USD 30 | 3-5 days |
| New Zealand | USD 30 | 3-5 days |
| Canada | USD 30 | 3-5 days |
| Israel | USD 30 | 3-5 days |
| Japan | USD 30 | 3-5 days |
| Malaysia | USD 30 | 3-5 days |
| Singapore | USD 30 | 3-5 days |
| South Korea | USD 30 | 3-5 days |
| United Arab Emirates | USD 30 | 3-5 days |
| Qatar | USD 30 | 3-5 days |
| China | USD 20 | 3-5 days |
| Hong Kong SAR | USD 20 | 3-5 days |
| United States | USD 20 | 3-5 days |
Customs duties and import taxes are the responsibility of the customer and must be paid to the courier according to the indicated methods.
Upon shipment, customers will receive an email with the tracking number to monitor the progress of the shipment through the courier's website or the provided link.
Receipt and Complaints
In case of a tampered package, it is necessary to sign with reservation; otherwise, the delivery will be considered accepted, and complaints will not be accepted.
Failed Delivery
By placing an order, the customer establishes a commercial relationship with ACT STORE and agrees to accept the delivery. If a package is not delivered due to reasons attributable to the customer (e.g., incorrect/incomplete address or phone number, recipient absent) or in the event of delivery refusal, the package will be returned to the sender at the customer's expense, including shipping costs and any customs duties. These costs will be deducted from the refund.
For more information about shipping, prices and packaging, please contact us.
Returns
How to request a return:
Log in to your personal account.
Find your order: locate the order you wish to return in the "Orders" section.
Request a return: select the option to request a return and follow the provided instructions.
Receive your return shipping label: once the return request is completed, we will send the return shipping label to your email.
Prepare the package: securely pack the product and attach the return shipping label to the outside of the package.
Send it back: take the package to the designated shipping location as instructed and send it back to us.
Timeframes and conditions:
Return period: the return must be requested within 14 days from the date of order receipt.
Product condition: the product must be returned in its original condition, with tags and packaging intact.
Shipping costs: shipping costs will be deducted from the refunded amount.