FAQ

Yes, all our products are new and authentic. We are official retailers of all the brands available on our website. All products come with tags and original packaging.

No, out-of-stock products are currently unavailable. However, you can request a restock notification via email or phone by clicking "Notify Me" on the product page.

Yes, you can modify or cancel your order within 60 minutes of placing it. To do so, contact us via email at info@act-store.com, through our WhatsApp channel (widget on the site), the Contact section, or by phone (+39 0735581297). We will handle the modification or cancellation for you.

No, you don't need to create an account manually. When you make a purchase, an account is automatically created and linked to your email. Your contact details and shipping addresses are stored here. To access it, go to the "Login" section and enter your email. You will receive an OTP via email to enter and access your personal area.

We accept payments via credit card, PayPal (also in three installments), Klarna, or digital wallets (Apple Pay or Google Pay). For more information, visit the "Payments" section.

We ship within Italy in 24/48 hours and internationally in 3/5 business days. Shipping within Italy costs €5 (€7 for the Islands), while international shipping starts at €12. In Italy, we offer free shipping on orders over €150.

To check the list of countries we ship to and the related shipping costs, visit the "Shipping & Returns" page.

No, the prices are excluding any customs duties and export taxes, which must be fully covered by the recipient.

When your order is shipped, you will receive an email with the tracking number to monitor the progress of the shipment through the courier's website or the provided link.

Yes, we offer in-store pickup. You can select this option at checkout.

To make the return process as simple as possible, we have introduced a direct procedure through your personal account.

Log in to your account: access your personal account.

Find your order: in the orders section, locate the order for which you want to request a return.

Request a return: select the option to request a return and follow the provided instructions.

Receive the return shipping label: once the return request is completed, we will send you the return shipping label via email.

Prepare the package: securely pack the product and attach the return shipping label to the outside of the package.

Return the package: take the package to the designated shipping location as indicated in the instructions and send it back to us.